Refund policy

CANCELLATION/REFUND OF ORDER

  • Please be aware that this is a firm policy: after payment is made, we WILL NOT accept any requests for changes, exchanges, cancellations or refunds under any circumstances.
  •  No cash refunds will be provided under any circumstances.

RETURNS & EXCHANGES

We DO NOT accept request for changes, exchanges, cancellations or refunds for change of mind/colours/sizes.

  • You may only return/exchange regular-priced item(s) purchased online via our Online Store if the item(s) received by you has manufacturing defects or is a wrong item within 7 days upon receiving of items.
  • All original shipping and/or handling charges are non-refundable.
  • All returned item(s) must be in their brand-new original condition, original packaging, and with the original tags attached.
  • Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges.
  • THE SOPHIA LABEL reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. 
  • You shall bear the shipping and handling charges of returning any rejected return or exchange request item(s) to you. THE SOPHIA LABEL’s decisions on returns and exchanges are final.
  • All approved refunds will be issued strictly in the form of store credits. 
  • Store credits can be used on future purchases and are non-transferable and non-exchangeable for cash.
  • We will ship the replacement item(s) to you, however, this is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, providing store credit or any other methods at our discretion
  • Due to the nature of the material, there may be creases or dents – This is not a defect.
  • All sale item(s) are non-returnable, non-exchangeable, and non-refundable.
  • In the event, if an item is no longer in stock, we will do a full refund to you at no fees.
  • Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of usage by you or wear and tear.
  • It also does not cover products used in a manner or for a purpose not reasonably contemplated by THE SOPHIA LABEL or previously modified in a manner not authorized by THE SOPHIA LABEL.
  • THE SOPHIA LABEL makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose.
  • Please note that returns/exchanges are assessed on a case-by-case basis. THE SOPHIA LABEL reserves all rights to exercise discretion in permitting all returns and exchanges.